Flight Club Lounges Itsu
HQ Theatres and Hospitality Pret Dishoom
Punch Pubs EL&N Pret
Flight Club EL&N Peach Pubs
HQ Theatres and Hospitality Wembley Stadium Peach Pubs
EL&N Everyman Lounges
Pret Everyman Flight Club
Wembley Stadium Everyman Itsu
Wembley Stadium Dishoom Bristol Lido
Punch Pubs EL&N Everyman
Flat Iron Brewdog Lounges
Comptoir Group Dishoom Itsu

Become a part of our mystery guest community

Go undercover as a mystery guest

Eat out on us in return for your observations

Have a voice and help improve future guest experiences

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What is a mystery guest?

A mystery guest is someone who enjoys eating out and is prepared to complete an objective report on their experience in return for an agreed reimbursement. Our clients are looking to learn from the detailed experiences of their everyday guests (not critics), so we encourage people to visit places that they would normally choose to. As a volunteer, a mystery guest is free to complete as many or as few visits as they like and only choose what's convenient for them.


So how does it work?


What we need from you

Here are the basic requirements:


Where we operate

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world map showing locations where mystery dining is most active

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Mystery guests

Thanks to HGEM I have been able to experience a wide variety of amazing restaurants and venues that I would have not otherwise known about. The friendly and efficient team also make the experience very easy and enjoyable.

Diner 81253

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