Mon-Fri 9am-5.20pm
Insights into the hospitality industry and our mystery visits
19th August 2021
Get to know more about the amazing brands we work with and what makes them special. We are kicking off with Coco Di Mama who have multiple kitchens across the UK.
23rd July 2021
We share results from our latest survey where we asked you what situations masks should still be worn, and what would encourage you to visit a hospitality venue right now.
12th July 2021
Our mystery guests share what outstanding customer service means to them....
21st June 2021
In our latest survey, we ask our mystery guests how they will feel about the use of tech within the hospitality industry, post pandemic.
3rd June 2021
We interview one of the first mystery guests to download our new app, HGEM Go.
19th April 2021
We interview one of our latest diners who signed up with us during the pandemic.
31st March 2021
We share the results from our latest survey to prepare operators for April 12th.
29th March 2021
Team HGEM taste and test the hot cross buns the high street has to offer this Easter.
11th March 2021
We share what our mystery guests will be getting up to this Mother's Day.
24th February 2021
Catch up with Jason, our Head of Client Success
8th February 2021
We explore the dining trends for 2021 according to data intelligence experts.
4th February 2021
With restrictions still in place for the foreseeable, we take a look at the benefits of staycations.
1st February 2021
We interview one of our long-standing mystery guests and uncover what exactly it means to be one.
22nd January 2021
We share our ideas for celebrating Valentine's in lockdown.
20th January 2021
We take a look at the stats around veganism - a trend set to stay.
18th January 2021
We explore the growing trend of sober curiosity.
